> ## Documentation Index
> Fetch the complete documentation index at: https://safety.ourdream.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact

> How to reach the right team for trust, legal, press, security, or law enforcement matters.

If you need to reach us, this page is the right place to start.
Different inquiries route to different teams, so using the right
channel gets you a faster response and keeps the highest-priority
queues clear for the people who need them.

## Online safety compliance

Our **Compliance Officer** is the individual accountable to senior
management for compliance with the UK Online Safety Act and
equivalent online-safety regimes — including the illegal-content
safety duties and the reporting and complaints duties.
Correspondence for the role can be sent to **[trust@ourdream.ai](mailto:trust@ourdream.ai)**.

## Reporting content or users

For specific content or behaviour on the platform, use the in-product
**Report** action wherever possible. See
[How to report](/reporting/how-to-report) for the full flow.

For reports that don't fit the in-product flow, email
**[trust@ourdream.ai](mailto:trust@ourdream.ai)**.

## Trust & policy questions

For questions about specific policies, edge cases, or general feedback
on how moderation is working, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**.

We read these. Substantive policy feedback often shapes how we update
the rules.

## Legal

For DMCA notices, copyright takedowns, EU DSA / UK OSA notices, and
real-person-likeness reports, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**.

The notice format is documented in
[Intellectual property → Reporting an infringement](/policies/intellectual-property#reporting-an-infringement).

## Law enforcement requests

ourdream responds to lawful requests from law enforcement through the
valid legal process appropriate to the jurisdiction (subpoena, court
order, search warrant, MLAT request, or equivalent).

<a href="https://ourdream.ai/legal/data-request" className="not-prose inline-flex items-center gap-2 rounded-xl px-6 py-3 text-base font-semibold text-neutral-900 no-underline shadow-sm transition-opacity hover:opacity-90" style={{ backgroundColor: "rgb(var(--primary))" }}>
  <Icon icon="scale-balanced" color="#171717" size={20} />

  Open the law enforcement data request form
</a>

The form collects the requesting authority, the legal process and case
reference, the scope of records sought, and lets you attach the
underlying legal document. Everything is routed to our trust & safety
team.

If you cannot use the form — for example the document is too large to
upload — email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with the same details.

In genuine emergencies (imminent risk to life), use the emergency
option on the form, or note the urgency in the subject line of an email
to **[trust@ourdream.ai](mailto:trust@ourdream.ai)**, and we will expedite handling.

## Press inquiries

For press, including comments on policy or specific incidents, email
**[trust@ourdream.ai](mailto:trust@ourdream.ai)**.

## Security disclosures

For vulnerabilities, account compromise, data exposure, or other
security issues, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. Please do not disclose
publicly before we have had a chance to investigate and remediate.

## Account, billing, and product support

This site is for trust and policy inquiries. For account level help
(billing, password resets, product bugs) use the in-product help flow
or email **[support@ourdream.ai](mailto:support@ourdream.ai)**.

## Postal address

Dream Studio USA, Inc.
1111B South Governors Avenue, Ste 28684
Dover, DE 19904
USA

Dream Studio USA, Inc. is the legal entity that operates ourdream.

## Response times

We respond to:

* High-severity reports (minors, CSAM, real-world threats): immediately.
* DMCA and similar legal notices: expeditiously, as required by law.
* Trust and policy questions: within a few business days.
* Press and general inquiries: within a few business days.