# Contact Source: https://safety.ourdream.ai/contact How to reach the right team for trust, legal, press, security, or law enforcement matters. If you need to reach us, this page is the right place to start. Different inquiries route to different teams, so using the right channel gets you a faster response and keeps the highest-priority queues clear for the people who need them. ## Online safety compliance Our **Compliance Officer** is the individual accountable to senior management for compliance with the UK Online Safety Act and equivalent online-safety regimes — including the illegal-content safety duties and the reporting and complaints duties. Correspondence for the role can be sent to **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. ## Reporting content or users For specific content or behaviour on the platform, use the in-product **Report** action wherever possible. See [How to report](/reporting/how-to-report) for the full flow. For reports that don't fit the in-product flow, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. ## Trust & policy questions For questions about specific policies, edge cases, or general feedback on how moderation is working, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. We read these. Substantive policy feedback often shapes how we update the rules. ## Legal For DMCA notices, copyright takedowns, EU DSA / UK OSA notices, and real-person-likeness reports, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. The notice format is documented in [Intellectual property → Reporting an infringement](/policies/intellectual-property#reporting-an-infringement). ## Law enforcement requests ourdream responds to lawful requests from law enforcement through the valid legal process appropriate to the jurisdiction (subpoena, court order, search warrant, MLAT request, or equivalent). Open the law enforcement data request form The form collects the requesting authority, the legal process and case reference, the scope of records sought, and lets you attach the underlying legal document. Everything is routed to our trust & safety team. If you cannot use the form — for example the document is too large to upload — email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with the same details. In genuine emergencies (imminent risk to life), use the emergency option on the form, or note the urgency in the subject line of an email to **[trust@ourdream.ai](mailto:trust@ourdream.ai)**, and we will expedite handling. ## Australian online safety ourdream is an adults-only service. Australian users must complete age verification before accessing mature or restricted content. We take steps to reduce the risk that Australian children can generate or be exposed to mature or restricted AI-generated material. These steps include: * Requiring age verification for Australian users before access to restricted content or generation features. * Limiting what users can see before age verification. * Prohibiting content involving or resembling minors, non-consensual sexual content, sexual exploitation, self-harm instructions, high-impact violence, and other prohibited material. * Applying moderation to prompts, generated outputs, public characters, images, and videos. * Using automated moderation, human review, quality assurance sampling, and escalation processes. * Prioritising reports involving minors, child sexual abuse material, threats, and other high-severity safety issues. * Allowing users to report content or safety concerns through in-product reporting or by email. * Providing appeals, safety tools, and wellbeing resources. More information is available in our [Age verification](/policies/age-verification), [Prohibited content](/policies/prohibited-content), [How moderation works](/moderation/how-it-works), [Report a problem](/reporting/how-to-report), [Appeals](/moderation/appeals), [Your safety tools](/your-account/safety-tools) and [Wellbeing resources](/your-account/wellbeing-resources) pages. ## Australian online safety reports and complaints Australian end-users can use the in-product **Report** action to report or flag content generated on ourdream.ai that they consider may breach our Terms, Acceptable Use Policy, Prohibited Content Policy or other safety policies. Where the in-product **Report** action is not available or is not suitable, Australian end-users can email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. Australian end-users may also email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** to complain about how we handled a report, or about our compliance with applicable online safety obligations. Please use the subject line "Online safety complaint". When making a report or complaint, you may include a short description of the harm associated with the material, or the non-compliance. We evaluate and action reports and complaints, and take action where appropriate. We may refer unresolved complaints about material non-compliance to eSafety where required. Reports involving minors, child sexual abuse material, threats or other high-severity safety issues are prioritised. We do not make the identity of a complainant available to any other end-user or account holder without the complainant's express consent, except where required by law. ## eSafety Commissioner The eSafety Commissioner is Australia's independent online safety regulator. Australian end-users can contact eSafety about online safety issues, including illegal or restricted online content, image-based abuse and other online harms within eSafety's functions. You can learn more about [eSafety's role](https://www.esafety.gov.au/about-us/what-we-do). You can [report or complain directly to eSafety](https://www.esafety.gov.au/report). You do not need to report to ourdream.ai first, and a report to eSafety will be handled independently of any action we take on your ourdream.ai account or content. You can also access counselling and support services through [eSafety's support resources](https://www.esafety.gov.au/about-us/counselling-support-services). ## Press inquiries For press, including comments on policy or specific incidents, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. ## Security disclosures For vulnerabilities, account compromise, data exposure, or other security issues, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. Please do not disclose publicly before we have had a chance to investigate and remediate. ## Account, billing, and product support This site is for trust and policy inquiries. For account level help (billing, password resets, product bugs) use the in-product help flow or email **[support@ourdream.ai](mailto:support@ourdream.ai)**. ## Postal address Dream Studio USA, Inc. 1111B South Governors Avenue, Ste 28684 Dover, DE 19904 USA Dream Studio USA, Inc. is the legal entity that operates ourdream. ## Response times We respond to: * High-severity reports (minors, CSAM, real-world threats): immediately. * DMCA and similar legal notices: expeditiously, as required by law. * Trust and policy questions: within a few business days. * Press and general inquiries: within a few business days. # Our approach to safety at ourdream Source: https://safety.ourdream.ai/introduction Read how we at ourdream ai think about trust, moderation and the limits of what we build. ourdream ourdream ourdream is a generative platform for AI characters, operated by **Dream Studio USA, Inc.** (a Delaware corporation). Most of what people make on it is adult creative work: characters, scenarios, roleplay, the kind of thing that has lived in private notebooks and online forums for decades. The trust and safety work we do exists so that the platform stays a good home for that creative work, and so that the things that shouldn't be on it aren't. Everything on ourdream is generated by AI. You are interacting with software, not a person. Characters do not exist outside the model and do not have feelings, memories, or independent existence between sessions. This site is the public record of how all of that happens: what is allowed, what is not, how moderation decisions get made, how to report a problem, and how to reach the team behind it. If something on the platform doesn't match what's described here, we want to know. ## Start here The values behind every policy decision. What you can create and what we won't host. The hard limits. What we will not host under any framing. How we keep ourdream 18+ on both ends. Defense in depth across input, output, and review. The most common rejection reasons, with the fix for each. The fastest path to flagging a character, image, or user. Hide characters, mute tags, manage your account. External crisis and support services by country. The right channel for trust, legal, press, security, or law enforcement. ## Commitments A short list of things ourdream commits to. See [What we won't do](/policies/what-we-wont-do) for the full list. * We do not host content depicting minors. Ever. * We do not host real-person likeness. * We do not sell your chats. * We tell you when your content is removed, and why. The rest of this site is what those commitments mean in practice. # Appeals Source: https://safety.ourdream.ai/moderation/appeals What to do if your character was rejected, your content was removed, or your account was actioned. Moderators are human and apply judgement. The Appeals process is how to raise a decision you believe was wrong, so a different reviewer can take a fresh look. ## When to appeal Appeals are appropriate when one of the following has happened: * A character submission was **rejected** and you believe the rejection reason doesn't apply. * An approved character or piece of content was **removed** and you believe the removal was incorrect. * Your account was **suspended** or **terminated** and you believe the action was incorrect. Appeals are *not* the right path for: * Disagreement with a documented policy (use [Contact](/contact) to comment on policy). * Edits to the policy itself. * Re-submitting the same content with no changes; improve the submission and resubmit normally. ## How to appeal ### Rejected character The formal channel is email to **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. This is the record of record for appeals and is the right path if you want a written outcome you can reference later. Include: * The character name or share link * The exact rejection reason you received * Your specific objection For most cases, the **Queue team bot** on the ourdream Discord is faster and handles same-day. Either route reaches the same moderation team and produces the same review. Read the rejection notice first — most rejections include a specific reason that maps to a category on [Prohibited content](/policies/prohibited-content) or [Why was my character rejected?](/moderation/why-rejected). ### Removed content (after approval) For content that was approved and later removed, follow the same Discord flow with the additional context of when it was originally approved. We track approval history; that informs the review. ### Account suspension or termination For account level actions, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with: * Your account email or username * The notice you received * Your specific objection Account-action appeals are reviewed by the trust team, not by the front-line moderation rota. ## What we'll review The reviewer for an appeal is **not** the moderator who made the original decision. They look at the submission with fresh eyes and the specific objection in mind. Outcomes are one of: * Original decision upheld, with a clearer explanation of the policy basis. * Original decision reversed; content reinstated or account restored. * Modified outcome; for example, the content can be republished after specific edits. We aim to resolve content-decision appeals **typically within 10 business days** of receipt. Complex cases (account terminations, IP/likeness disputes, anything requiring legal input) may take longer, and we will tell you so in writing. ## If you believe a moderator treated you unfairly If the issue isn't a single decision but a pattern (a moderator you think is acting in bad faith, retaliation, harassment, or anything that warrants trust-team review rather than re-review of the submission), email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** directly. This inbox is read by the trust team and is the right channel for whistleblowing-style escalations. Beyond that, you have whatever recourse your local jurisdiction provides. # How moderation works Source: https://safety.ourdream.ai/moderation/how-it-works Defense in depth across input, output, behaviour, labelers, and reports. ourdream's content moderation is built as [**defense in depth**](https://en.wikipedia.org/wiki/Defense_in_depth_\(computing\)): multiple independent layers stacked together, each tuned to catch a different category of content. Each layer specialises in a different class of signal, and the layers reinforce each other. Defense in depth: five moderation layers stacked. Input, output, metadata and behaviour, human reviewers, community reports. Defense in depth: five moderation layers stacked. Input, output, metadata and behaviour, human reviewers, community reports. ## The layers ### 1. Input Every prompt is classified before any model runs against it. Chat messages, image prompts, and character submissions pass through a set of classifiers covering content, behaviour, and metadata signals. Inputs that match the strictest signals are blocked before the model runs at all; other flagged inputs are routed to the next layer. ### 2. Output Generated images go through a separate set of classifiers that looks at the output independent of the prompt. This is an independent check on what the model actually produces, covering the categories that map to [Prohibited content](/policies/prohibited-content). Outputs that fail are blocked from delivery and may trigger account level review. ### 3. Metadata and behaviour The third layer reads patterns rather than content. It looks at signals across many actions by the same user, or across many users producing similar content. Examples include accounts that produce content the other layers reject at unusually high rates, and prompts that share structural features with previously-blocked ones. Behaviour signals usually do not block content on their own. They raise the priority of human review. ### 4. Human reviewers Trained reviewers see what the classifiers flag. Reviewers can: * Approve content (release it from review). * Reject it with a reason that maps to a specific policy. * Escalate ambiguous cases to a senior reviewer or to the trust team. * Flag patterns that the classifier layers should learn from; edge cases feed back into the rules and training data. For public character submissions the review queue runs in the hundreds per day. For chat-generated content the volume is much higher; the classifier layers handle the bulk of it, and the cases that warrant a human reach a human. ### 5. Community reports The last layer is everyone using the product. Users can [report](/reporting/how-to-report) characters, images, videos, and scenarios. Reports trigger re-review against the *current* policy, which may be stricter than the one in force when the content was first generated. The most severe categories (underage content) are reviewed first. ## Why this shape Each layer specialises. Classifiers handle volume at speed. Metadata signals catch behavioural patterns. Human reviewers handle ambiguity and judgement. The community surfaces what's actually playing out in practice. Together they cover more ground than any single layer could alone. ## The moderation team Reviewers are vetted ourdream staff and trusted long-term community contributors who have been onboarded into the moderation rota. They operate under written guidelines and undergo regular calibration with each other and with the trust team to keep judgement consistent. Moderation decisions are made independent of growth and revenue metrics. The trust team owns the policy; product owns the product. We care about moderator wellbeing because the work is hard, and do not tolerate abuse or harassment of our moderation team. The team also meets regularly to review edge cases and update the guidelines. ## What gets rejected most often In the public-submission queue, in rough order of frequency: 1. Profile images with underage cues. 2. Characters too close to existing IP. 3. Scenarios that frame non-consent as desirable — whether the user is cast as perpetrator or the framing otherwise presents non-consent as the appeal. 4. Names or descriptions matching the real-person blocklist. Each of these is described on [Prohibited content](/policies/prohibited-content). ## What classifiers see vs what humans see Automated classifiers process **all** content on the platform — including private chat messages and private generations — because they have to in order to enforce the policies above. Classifier processing happens in-line and no human reads the content as part of it. **Human reviewers** only see content that has been (a) flagged by a classifier, (b) reported by a user, or (c) escalated as part of a trust-team investigation. They do not browse private chats. Account data (email, payment information, IP address) is gated behind trust- team access and is touched only when an investigation requires it. ## Appeals If a creator believes a rejection or removal was applied incorrectly, the [Appeals](/moderation/appeals) process is the way to raise it. A different reviewer handles the appeal, with the original objection in mind. Appeals also feed back into the rules and training data, so the work creators put into making the case rarely goes nowhere. # Why was my character rejected? Source: https://safety.ourdream.ai/moderation/why-rejected The most common rejection reasons, with examples and the fix for each. If you submitted a public character and got a rejection notice, it almost always falls into one of the categories below. Each has a fix. If yours does not match any of them, see [Appeals](/moderation/appeals). ## 1. The persona reads as underage The single most common rejection. Triggers include explicit age statements under 18, body proportions that read young, words like *small*, *tiny*, *petite*, *little* near sexual content, school settings, and profile images with childlike features (oversized head, big eyes, loli art style). **Fix:** Remove the trigger words from the prompt fields. Re-generate the profile image without the cues. If the character was meant to look youthful but adult, lean into adult markers like height, posture, clothing fit, setting. ## 2. The character resembles a real person Celebrities, public figures, private individuals, or fictional characters modelled on a specific actor or model. Any one of three things triggers the rule: a recognisable likeness, the person's name, or biographical details that point to one specific individual. **Fix:** Change the appearance enough that no reasonable viewer would identify the original. Rename. Edit any biographical detail that ties the character to a real life. ## 3. The character is from existing IP Named characters, named worlds, or recognisable storylines from a copyrighted work. **Fix:** Rename. Rebuild the world description in original language. Parody and free-use evocation are allowed if you do not use protected names or storylines. ## 4. The scenario frames non-consent as desirable Slavery, kidnapping, drugging, grooming, arranged marriages, or coercion that ties consent to survival or livelihood (e.g. conditioning a job, grade, or basic needs on sexual compliance), when the scenario itself positions these as the intended outcome rather than something the user overcomes. **Fix:** Reframe so non-consent isn't presented as the appeal — rewrite the dynamic as consensual, flip the direction so the user is the one being acted on, or change the framing so the coercion is something to overcome rather than the scene's draw. Rescue arcs and consensual relationships after rescue are allowed. ## 5. The character implies a family relationship Tags like *daughter* or *twins* in any sexual or romantic framing. Multi-character sets where the cast resemble each other are assumed biological unless explicitly stated otherwise. Designing a character as related to an existing public character also triggers this. **Fix:** Remove the relationship framing entirely. Reframe as unrelated. ## 6. Below the minimum field lengths Public submissions must meet basic character-count minimums: * Public description: 200+ characters * Scenario: 1,000+ characters **Fix:** Expand the sparse fields until they meet these minimums. ## 7. Bestiality, scat, vore, hate content Non-anthropomorphic animal characters. Scat, vomit, vore as a sexual fetish. Hate content framed as personality or instruction. **Fix:** These are hard rejections; the character cannot be approved with this framing. Remove or substantially reframe. ## 8. Profile image flagged The image-side classifier flagged underage cues, real-person likeness, scat coding ("chocolate"), excessive viscera, or super-tiny characters (fairies, pixies, goblins shown at minute scale). **Fix:** Regenerate the profile image with different prompts. Focus on unambiguous adult proportions, a generic background, and no scale cues. ## 9. Content hidden in a non-English language Putting prohibited content into French or Japanese does not change what it is. The classifier and the moderators read multiple languages. **Fix:** Don't. ## 10. Bad-faith near-duplicate resubmissions Legitimate iteration is fine: if your character was rejected, edit the relevant part and resubmit normally. The same applies to pulling down a public character to make minor tweaks before resubmitting. What the queue treats as evasion is *bad-faith* near-duplicate resubmission: the same character submitted repeatedly with cosmetic changes that do not address the rejection reason, in the hope of catching a different moderator. **Fix:** If a rejection reason isn't clear, [appeal](/moderation/appeals) rather than guess and resubmit. ## Still stuck? If your rejection notice does not match any of these, or you believe the reason was applied incorrectly, see [Appeals](/moderation/appeals). # Age verification Source: https://safety.ourdream.ai/policies/age-verification How ourdream confirms users and characters are 18+. ourdream is an 18+ platform. We verify on both ends: * **Users** must confirm they are 18 or older to access mature content, and where required by jurisdiction must complete identity verification. * **Characters** must depict adults. See [Prohibited content → Minors](/policies/prohibited-content#minors--underage). This page covers the user-side verification. ## How verification works ### Standard sign-up All new accounts confirm age at sign-up. ### When identity verification is required Where local law requires it, users must complete identity verification before accessing mature features. See *Jurisdictional requirements* below for what triggers this. ### The identity-verification flow When identity verification is required, we use an independent third-party age-verification provider: [**Go.cam**](https://go.cam/) or [**AgeVerif**](https://www.ageverif.com/). Depending on the jurisdiction and the user's context, the provider selects from several verification methods, which may include facial recognition (AI age estimation), live selfie with liveness check, government-issued ID, or credit-card verification. The integration shape is the same regardless of provider or method: 1. The user completes the verification flow with the provider. 2. The provider returns only a pass/fail "verified 18+" signal to ourdream. 3. We retain the signal on the account; we never receive the underlying ID document, selfie, or liveness video. Go.cam is certified by the German KJM, the British ACC, and recommended by the ASACP. They are GDPR-compliant and have completed a risk assessment with the UK ICO. AgeVerif is approved by the German KJM and certified to IEEE 2089.1. ### Jurisdictional requirements Identity verification (not just baseline age confirmation) is required in certain jurisdictions — including the **United Kingdom** (under the Online Safety Act's highly-effective age-assurance requirement) and **Australia** (under the eSafety Commissioner's age-assurance expectations for adult-content services) — and in any other jurisdiction whose local law requires it. Users in those jurisdictions are routed to the verification flow regardless of their plan. ### What we store | Data | Retention | | - | - | | Verified-18+ signal on the account | While the account exists | | Verification session metadata (date, vendor reference ID) | Up to 30 days, in a session cookie | | ID document image | Not retained | | Biometric (face) image | Not retained | | Liveness video | Not retained | The ID document, the live selfie, and the liveness video are processed by the verification provider and never delivered to ourdream. We only receive a success or failure signal. Go.cam's own [privacy policy](https://go.cam/privacy) states that the verification work happens on the user's device and that Go.cam does not maintain a server-side database of biometric data. ## When verification doesn't complete If verification doesn't complete, the user is not granted access to gated features and can retry. Repeated failed attempts and obvious tampering are flagged for review. If a user successfully verifies but later evidence emerges that they misrepresented their age, the account is suspended pending investigation and (if substantiated) closed. ## Re-verification A user verifies once. The verified-18+ signal stays with the account and we don't ask again on a schedule. The trust team can re-check a specific account when there's reason to: a credible report that a user misrepresented their age, evidence of account sharing across age groups, or anything else that warrants another look. ## Reporting suspected underage users If you believe a user on the platform is under 18, report them through the [reporting flow](/reporting/how-to-report). Suspected-minor reports are prioritised. ## Support For technical difficulties with our age-verification service, contact [support@ourdream.ai](mailto:support@ourdream.ai). Support can help you complete verification through the approved provider route or work through technical issues you hit along the way. Support is **not** an alternate route to approval, and we do not handle any personal information through this channel — the verification itself still happens entirely with the verification provider. # Intellectual property Source: https://safety.ourdream.ai/policies/intellectual-property How ourdream handles named characters, real people, deepfakes, and copyrighted worlds. ourdream prohibits content that infringes intellectual property or depicts real individuals without consent. This page describes the line, the process for flagging infringements, and the takedown workflow. ## What's prohibited ### Named characters from existing IP Characters drawn from copyrighted works by name, design, or recognisable identity: * ❌ "Naruto" as a public character * ❌ "You are Sung Jin-woo" * ❌ Characters whose appearance closely matches a specific copyrighted character ### Named worlds and storylines Settings, locations, factions, and storylines from copyrighted works: * ❌ A scenario set "in the world of \[named franchise]" * ❌ A character described as a member of "the \[copyrighted faction]" ### Real people Characters depicting real individuals. See [Prohibited content → Real people](/policies/prohibited-content#real-people). This applies to alive individuals and to those deceased less than 100 years. ### Recognisable likeness Original characters whose faces or features closely resemble a specific real person, even if not named. The threshold is whether a reasonable viewer would identify the original. ## What's allowed * ✅ Original characters in a *style* or *genre* (cyberpunk noir, magical academy, isekai-adjacent) * ✅ Generic archetypes that evoke a vibe without using protected names or storylines * ✅ Public-domain works (older than \~95 years in most jurisdictions) * ✅ Parody, satire, and clearly transformative work (see below) ### Parody and transformative use We apply a posture similar to how YouTube treats fair use: parody, satire, commentary, and clearly transformative work that references a copyrighted property without reproducing its specific characters or storylines is allowed. The judgement is made case-by-case, and the burden sits with the creator to make the transformation obvious. For parody of public figures specifically, all of the following must be true: * The work is recognisably parodic (humorous, satirical, or transformative). * The figure is a public figure (politician, executive, public-facing celebrity), not a private person. * The work doesn't make false statements of fact about the individual. The parody allowance is narrow on purpose. When in doubt, we default to removal. The creator can always appeal and make the case. ## Reporting an infringement Rights-holders and their authorised representatives can submit takedown notices. ### DMCA notices (United States) Send to **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. The notice must include: 1. Identification of the copyrighted work claimed to be infringed. 2. Identification of the allegedly infringing material on ourdream (URL, character name, or username). 3. Contact information. 4. A statement of good-faith belief that the use is unauthorised. 5. A statement, under penalty of perjury, that the information is accurate and that you are authorised to act for the rights-holder. 6. A physical or electronic signature. We act expeditiously on complete DMCA notices, as required by the statute. ### EU and UK requests Rights-holders in the EU and UK can use the same email channel. Notices will be processed under the **EU Digital Services Act notice-and-action mechanism** (Regulation 2022/2065, Article 16) and, for UK users, under the equivalent illegal-content reporting duties in the **UK Online Safety Act 2023**. Notices that include the same identifying information required for a DMCA notice (work, infringing URL, contact info, good-faith statement) will be actioned expeditiously. ### Real-person likeness reports Individuals depicted without consent (or their authorised representatives) can request removal through the same channel. We do not require a legal filing for clear-likeness cases. ## Counter-notices and republication If your content was removed and you believe the takedown was incorrect, you can submit a counter-notice. The DMCA counter-notice process — including the required statements and the restoration timeline — is set out in the [Terms of Service](https://ourdream.ai/terms/terms-of-service). For non-DMCA content or account appeals, see [Appeals](/moderation/appeals). ## Repeat-infringer policy Accounts that repeatedly post infringing material are subject to suspension and, on further violation, permanent termination. The threshold is documented in our [Terms of Service](https://ourdream.ai/terms). # Prohibited content Source: https://safety.ourdream.ai/policies/prohibited-content Hard limits. What ourdream will not host under any circumstances. The categories below get rejected on submission, removed if discovered post-publication, and (where applicable) reported to authorities. There are no creative-framing exceptions and no "clearly fictional" carve-outs. If you see prohibited content already on the platform, please [report it](/reporting/how-to-report). ## Public vs private generation The hard limits below apply everywhere on the platform: public submissions, private chats, and private generations. There are a few categories (e.g. parody or fair-use IP, specific fetishes) where the public-submission bar is stricter than the private-generation bar, because public content reaches every other user on the platform. Where that's true, we note it on the relevant section. Everything else applies identically in private and in public. ## Categories ### Minors / underage * **Visual media** (e.g. images, video) must not depict minors in any form or context. * **Written content** (e.g. chats, scenarios) must not involve minors in anything sexual, suggestive, or romantic. Created characters must be adults. We judge age on the whole picture, not a stated number. Anyone who looks, acts, or is framed as under 18 is treated as a minor, for example: * Stated or implied ages under 18 (e.g. "about to turn 18"). * Childlike settings, such as middle school or childhood scenarios. * Childlike looks or proportions (e.g. loli-style art), whatever the stated age. * Grooming, age-play, or "ageing" mechanics. Content involving minors is removed and, where the conduct is criminal, reported to the appropriate national child-safety body — including the NCMEC CyberTipline in the United States, the Internet Watch Foundation in the United Kingdom, and the Australian Centre to Counter Child Exploitation (ACCCE) / Australian Federal Police in Australia. ### Terrorism and violent extremism Promotion of, instruction in, recruitment for, or glorification of terrorism, terrorist organisations, or violent extremist movements. This includes characters whose purpose is to advance an extremist agenda, scenarios that frame mass-casualty attacks as desirable, and material that operates as propaganda for a designated terrorist group. ### Real people Characters that are, depict, or are recognisably modelled on a real person (alive, or deceased less than 100 years). This includes: * Celebrities, athletes, public figures, politicians, internet personas. * Private individuals (named or visually identifiable). * Fictional characters whose appearance closely matches a specific real actor or model. Parody and satire of public figures is allowed in narrow forms. See [Intellectual property](/policies/intellectual-property). ### Excessive gore and violence Gratuitous depictions of serious injury, mutilation, torture, or death in all visual forms (images, videos, or any other media output), with no exceptions. Stylised conflict and consequence-bearing violence in written stories, character backgrounds, or chat remain allowed, provided they serve the narrative rather than exist purely for shock or harm. ### Suicide and self-harm We do not host depictions, descriptions, or roleplay of suicide or self-harm — including within a story, a character's actions, or a backstory — and we do not host content that encourages, promotes, romanticises, or provides instruction in either. Genuine support is different and is allowed: discussing mental health, recovery, prevention, or help-seeking, without depicting or detailing a self-harm act. How we respond when this content is detected is described in [Wellbeing resources](/your-account/wellbeing-resources#how-ourdream-responds-to-self-harm-and-suicide). ### Promotion of eating disorders Content that encourages or provides instruction in an eating disorder ("pro-ana", "pro-mia", and equivalents), including characters built around the promotion of disordered eating as an aspirational identity. ### Bestiality Sexual content involving non-anthropomorphic animals. Anthropomorphic characters with human features (faces, proportions, voice) are allowed within the rest of the [Acceptable Use Policy](https://ourdream.ai/terms/acceptable-use). ### Non-consent and removal of agency The rule is about how the scenario frames non-consent — what is presented as the appeal of the scene. **Allowed:** The user can play from the receiving side of non-consent: assault scenarios, captivity arcs, dubious-consent fantasies the user enters as the target. The user retains meta-consent by being in control of the chat. They can leave, redirect, or end the scene and/or chat at any time. **Prohibited:** Framings that cast the user as the perpetrator of non-consent, or otherwise encourage or present the act itself as the appeal. "You assault this character", "this character is your captive", "this character will do whatever you want because they have no choice." The platform will not generate output that glorifies non-consent. Specifically prohibited: * Slavery, sex slaves, forced sex work, sexual training/trading/ownership. * Kidnapping, drugging, imprisonment, threats, coercion as the central premise. * Arranged-marriage scenarios where the lack of choice is the framing's appeal. * "Buying a slave" scenarios. * Mind-break, hypnosis, brainwashing, and other themes that eroticise the loss of conscious agency. Allowed: * Stories where the user is the one without agency in the fiction (their out-of-fiction meta-consent still applies). * Rescue arcs and consensual relationships after rescue. * Power-imbalance dynamics where the consent is genuine. ### Illicit drugs The depiction, sourcing, creation, or use of real-world illicit drugs is prohibited, in any setting or framing. This includes scenes built around taking, dealing, or making them, and any real-world instructions for obtaining or producing them. ### Real-world illegal acts Content that plans, instructs, solicits, glorifies, fetishizes, or provides real-world facilitation for a crime is prohibited, in any setting or framing. This includes, but is not limited to: * Murder. * Weapons manufacture. * Financial fraud. * Trafficking. * Kidnapping, outside of clearly-delineated consensual roleplay contexts. * Any other illegal act, including those covered elsewhere on this page. ### Family / incest Anything implying a biological family relationship in a sexual or romantic context. This includes: * Tags or descriptions that imply a biological family relationship in a romantic or sexual context (e.g. "daughter", "twins"). * Multi-character setups where the cast resemble each other (assumed biological unless explicitly stated otherwise). * Characters designed to be related to an existing public character. ### Hate content Content that is, or that encodes, hatred toward a protected group — race, ethnicity, nationality, religion, sexual orientation, gender identity (including LGBTQIA+), sex, or disability. This includes: * Slurs, degradation framing, or sexual scenarios built around domination/subjugation tropes targeting any such group. * Hate speech as a personality trait or instruction. * Content rooted in dehumanising stereotypes of any such group. The line is whether the content is rooted in harmful stereotypes versus exploring identity. A character's racial, cultural, religious, gender, or sexual identity is not the same as hatred toward that group. ### Religious figures Sexual or romantic content involving Jesus, Allah, or Mohammed. Generic religious settings, monks/clergy as character archetypes, and fantasy analogues are allowed. ### Excessive political ideology Characters whose primary purpose is to advocate a political position, or who are vehicles for political grievance content. ### Scat, urine, vomit, emesis, vore, necrophilia Including euphemisms ("chocolate", "brown water sports"). Vore as a sexual fetish (the consumption of one being by another) is prohibited regardless of framing. Necrophilia (sexual content involving dead bodies) is prohibited regardless of framing. ### Existing intellectual property Characters drawn from copyrighted IP, including: * Named characters from a series, comic, game, show, or film. * Recognisable storylines, locations, or worlds. * Scenarios that instruct the user to "play as" a copyrighted character. Original work in the *style* of a genre (cyberpunk noir, magical academy, isekai-adjacent) is allowed. Original characters that evoke a vibe without using protected names or storylines are allowed. **Parody and transformative use.** Like YouTube's posture on fair use, we leave room for parody, satire, and clearly transformative work that references a copyrighted property without reproducing its specific characters or storylines. We apply this narrowly and case-by-case. ### Evasion Any of the above categories hidden via: * Non-English language. * Encoded text, base64, or obfuscation. * Character names or tags designed to evade detection. * Repeated near duplicate submissions intended to circumvent rejection. Evasion is treated as the underlying violation plus a separate breach of the [Acceptable Use Policy](https://ourdream.ai/terms/acceptable-use). ## Edge cases Specific case-by-case framings are above. For trust and policy questions not covered here, see [Contact](/contact). # What we won't do Source: https://safety.ourdream.ai/policies/what-we-wont-do Commitments we make about how we treat users, content, and data. These are commitments. They define what we will not do, regardless of what becomes technically possible later and regardless of the easier path. If we ever break one, we owe users a public explanation. ## We won't host content depicting minors Not under any creative framing. Not under any "clearly fictional" exception. Not at any age-statement workaround. See [Prohibited content](/policies/prohibited-content#minors--underage). ## We won't host characters of real people No celebrities. No private individuals. No fictional characters that are clearly modelled on a specific real person. See [Prohibited content](/policies/prohibited-content#real-people). ## We won't sell your chats Your private conversations with characters are not for sale. They are yours. ## We won't tell creators who interacted with their character Public character creators see aggregate stats. They do not see usernames, chat content, or any identifying information about the people who chatted with the character or generated content from it. ## We won't sell or volunteer user data User data isn't for sale. We don't share it with third parties beyond the operational vendors listed in our Privacy Policy. Where law requires us to respond to legal process, we follow the process documented in [Contact](/contact). ## We won't black-box moderation Moderation runs as a hybrid system: automated classifiers handle the volume, human reviewers handle the cases the classifiers flag or can't resolve. The split is described in detail on [How moderation works](/moderation/how-it-works). When you [appeal](/moderation/appeals) a decision, a human reviews it, not an algorithm, and not the same person who made the original call. ## We won't hide policy changes This site stays current as our policy evolves. The "Last modified" date at the bottom of each policy page is authoritative; readers checking back see what's actually in force. # Principles Source: https://safety.ourdream.ai/principles The values that anchor our policies and moderation decisions. Every specific rule on this site descends from a small number of principles. When a case isn't covered by a specific rule, the principles are what the team falls back on. ## 1. Adults, only. ourdream is an 18+ platform. Both the people who use it and the characters it depicts are adults. There is no exception, no creative framing, and no "clearly fictional" carve-out that overrides this. The rule is absolute because the harm of getting it wrong is absolute. See [Age verification](/policies/age-verification) for how we enforce this on the user side, and [Prohibited content](/policies/prohibited-content) for how we enforce it on the character side. ## 2. Real people are off-limits. We do not allow characters that are, depict, or are recognisably modelled on real individuals (celebrities, public figures, private people, or anyone else who has not consented to being generated). Any one of three things triggers the rule: a recognisable likeness, the person's name, or biographical details that point to one specific individual. This is partly a legal matter, partly an ethical one, and partly a practical one. The harm of non-consensual depiction scales with the realism of the model, and modern image models are very realistic. ## 3. No depictions of non-consent as desirable. Fictional conflict, danger, and dark themes are part of storytelling and are allowed within the [Acceptable Use Policy](https://ourdream.ai/terms/acceptable-use). The line we apply is about framing. Stories the user plays from the receiving side — being captured, pursued, dominated — are allowed. The user retains meta-consent: they can leave, redirect, or end the scene at any time. What we won't generate are scenarios that cast the user as the perpetrator of non-consent, or otherwise encourage or present the act itself as the appeal ("this character is your captive", "assault this character"). Detail in [Prohibited content → Non-consent and removal of agency](/policies/prohibited-content#non-consent-and-removal-of-agency). ## 4. We don't build for evasion. Workarounds (content hidden in non-English language, characters labelled as one age but depicted as another, prompts engineered to evade detection) are treated as the prohibited content they are working around. The intent of the rule is what we enforce, not the literal text. ## 5. We say "no" in public. The rules on this site are the same rules our moderators apply. A user whose character is rejected can read the policy and see why. Anyone else reading the page sees exactly the same standard. Transparency is itself a control: it makes the policy harder to selectively bend. ## 6. We tell users what happened. Rejected submissions get a reason. Removed content gets a notice. [Appeals](/moderation/appeals) exist for both. We do not always agree with the user, but we do not leave them guessing. ## 7. We respond to valid legal process. Law enforcement requests are handled through the process described in [Contact](/contact). We require valid legal process appropriate to the jurisdiction (subpoena, court order, search warrant, MLAT request, or equivalent), and we handle requests consistently wherever we operate. ## 8. We treat moderators as humans. The people who review submissions are real people who see hundreds of pieces of content a day, including the ones we reject. We care about their wellbeing — both because they deserve it, and because the alternative is operationally unsustainable. ## What this means in practice These eight statements drive every page that follows, and they're what the team falls back on when a specific rule is silent. If you ever find a contradiction between a principle here and a specific rule elsewhere on the site, write to us. The contradiction is the bug, and we'd rather hear about it than have it sit there. # Report a problem Source: https://safety.ourdream.ai/reporting/how-to-report How to flag content or safety concerns. If you've found something on ourdream that violates our policies or that you think the trust team should see, the fastest path is below. ## In-product reporting The simplest path. Public characters, images, videos, and scenarios each have a **Report** option in their menu. The flow asks you to: 1. Pick a category: **Potential Underage Content**, **Potential Deepfake Content**, **Other Prohibited Content**, **Incorrect Prohibited Content Flag**, **Inaccurate Generation**, or **Other**. 2. Add an optional brief description. 3. Submit. In-product reports are queued for review promptly. Reports in the **Potential Underage Content** category are prioritised above everything else. ## Email reporting **You do not need an ourdream account to report.** Anyone — a non-user, a parent, a rights-holder, a researcher, a regulator — can send a notice to **[trust@ourdream.ai](mailto:trust@ourdream.ai)** and it will be processed under the same flow. If the in-product flow isn't suitable (for example, you don't have an account, or you're reporting a process issue rather than specific content), email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with: * A description of what you're reporting * A link to the content (if applicable) * Your relationship to the content (creator, depicted person, rights holder, concerned third party) * Your preferred contact method for follow-up ## What happens next Reports are reviewed by a moderator. If the content violates policy it is removed; if not, the report is closed. For underage content and other highest-severity reports the trust team is notified directly and the content is removed pending investigation. ## Specific report types ### Reporting suspected minor users If you believe a user is under 18, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with as much detail as you can include. We treat these reports as high-severity and act quickly. ### Reporting your own likeness If a character on ourdream is depicting you (or a person you represent) without consent, see the [likeness report flow](/policies/intellectual-property#real-person-likeness-reports). You don't need a legal filing. A clear identification is enough. ### DMCA / copyright See [Intellectual property → Reporting an infringement](/policies/intellectual-property#reporting-an-infringement) for the formal DMCA channel and equivalent UK/EU process. ### Reporting a moderator decision Disagreement with a moderator decision is an [appeal](/moderation/appeals), not a report. The appeals process is separate. If your concern is about how we handled a report, or about our compliance with applicable online safety obligations, you can make a complaint by emailing **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with the subject line "Online safety complaint". If you are in Australia and your report or complaint concerns Class 1A or Class 1B material and you are dissatisfied with the outcome, you may request a review under our [Complaint Policy](https://ourdream.ai/terms/complaint-policy). You must request the review within one month after we notify you of the outcome. The review will be conducted by a person other than the person who investigated your report or complaint. We will notify you promptly of the outcome of the review. To request a review, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** and explain the report or complaint you want reviewed. ### Reporting a security issue For security issues (vulnerabilities, account compromise, data exposure), email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. Please do not disclose publicly before we have had a chance to investigate and remediate. ## Reporting to a regulator You can also report content directly to the regulator in your jurisdiction. We do not need to be in the loop for this, and your report will be handled independently of any ourdream account action. * **Australia**: [eSafety Commissioner](https://www.esafety.gov.au/report) for online abuse, image-based abuse, and illegal or restricted content; [ACCCE](https://www.accce.gov.au/) for child sexual exploitation. * **Canada**: [Cybertip.ca](https://www.cybertip.ca/) (operated by the Canadian Centre for Child Protection) for online child sexual abuse and exploitation. * **United Kingdom**: [Internet Watch Foundation](https://report.iwf.org.uk/) for child sexual abuse material; [Ofcom](https://www.ofcom.org.uk/online-safety/) for systemic concerns about how a platform is meeting its Online Safety Act duties. * **United States**: [NCMEC CyberTipline](https://report.cybertip.org/) for child sexual exploitation material. * **European Union**: your member-state Digital Services Coordinator (DSC), as listed by the [European Commission](https://digital-strategy.ec.europa.eu/en/policies/dsa-cooperation). * **Elsewhere**: contact your local online-safety or communications regulator. The bodies above cover the jurisdictions where most of our users are based, but the right to report to your own national regulator applies regardless of whether it appears in this list. ## What you can expect from us Every report we can act on is reviewed. We do not share who reported what with the reported user. Reporting in good faith does not put your account at risk, even if the report turns out to be unsubstantiated. We will acknowledge your report promptly. After investigating it, we will notify you of the outcome and any action we propose to take. ## What we ask of you Be specific. The more concrete the description, the faster we can act. Don't file false reports. Repeated false reports are themselves a policy violation. # Privacy at a glance Source: https://safety.ourdream.ai/your-account/privacy-summary A plain language summary of what ourdream collects and how it is used. This page is a plain language summary. The [Privacy Policy](https://ourdream.ai/terms/privacy-policy) is the legal document; if there is ever a conflict, that document governs. The short version: ourdream collects what it needs to run the product and bills you. It does not sell your data. The data controller for the information described on this page is **Dream Studio USA, Inc.**, the legal entity that operates ourdream. ## What we collect | Category | Example | Why | | - | - | - | | Account info | Email, password hash, age confirmation | To run your account | | Payment info | Plan, billing address, card on file (held by payment processor) | To bill you | | Content you create | Characters, chats, images, videos | The product | | Usage telemetry | Pages viewed, features used, errors hit | Product improvement, debugging | | Device info | Browser, OS, approximate region | Security, support | ## What we do not collect * Your contacts. * Your location beyond the country/region needed for tax and compliance. * The contents of other apps on your device. ## Who sees your chats | Audience | Sees private chats? | | - | - | | You | Yes | | Other users (incl. character creators) | No | | ourdream staff | Only with your explicit support consent, or when responding to a lawful legal request | | Third-party AI providers | Yes. The message you send is processed by the model provider to generate the reply, governed by their data-processing agreement | ## Who sees your images and videos | Audience | Sees private generations? | | - | - | | You | Yes | | Other users (incl. character creators) | Generations of public characters will automatically be placed in their public character pack available to all users, with all metadata of who generated the media removed. Generations of private and unlisted characters are not visible | | ourdream staff | Only with your explicit support consent, or when responding to a lawful legal request | | Third-party AI providers | Model-dependent. ourdream self-hosts a majority of our image models, but some models utilize third-party providers. In those cases, your image will be generated by the model provider, governed by their data-processing agreement | ## Third parties we use ourdream uses third-party services to run. The major ones: * AI model providers, for chat and image generation * A payment processor, to bill subscriptions * An independent third-party age-verification provider, [Go.cam](https://go.cam/) or [AgeVerif](https://www.ageverif.com/), for age verification on mature features; either returns only a pass/fail signal * Infrastructure providers, for hosting, storage, and CDN CSAM detection runs on our own classifiers; we do not send images to a third-party CSAM-detection vendor. The full list with what each one receives is in the [Privacy Policy](https://ourdream.ai/terms/privacy-policy). ## Your rights Depending on where you live, you have the right to access the data we hold about you, correct inaccurate data, delete your account and the data associated with it, export your data in a portable format, and object to specific uses such as analytics. To request any of these, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. Account deletion is also available in **Settings → Account management**. ## Children ourdream is 18+. We do not knowingly collect data from anyone under 18. If you believe a user is a minor, report it through [How to report](/reporting/how-to-report). ## Changes When we change how we collect or use data, we update the full Privacy Policy. The "Last modified" date at the bottom is authoritative. # Your safety tools Source: https://safety.ourdream.ai/your-account/safety-tools Controls available to you in the product to shape what you see and what others can do. ourdream gives you controls to shape your own experience. ## Mute tags You can filter your explore feed by tag. Open **Settings → Preferences & Notifications** and toggle the tags you do not want to see. The change applies immediately. ## Delete a chat message Inside a chat, the three-dot menu on a message offers **Delete**. The message is removed from your conversation and from the model's context. ## Report a problem Reporting is documented in [How to report](/reporting/how-to-report). Use the in-product report flow for the fastest response. We treat reports involving minors as the highest priority. ## Account-level controls In **Settings → Account management**: * Change your email. * Delete your account. ## Wellbeing and external support If something on the platform is affecting you, or you are dealing with a crisis that is not platform-specific, the [Wellbeing resources](/your-account/wellbeing-resources) page lists crisis and support services by country. # Wellbeing resources Source: https://safety.ourdream.ai/your-account/wellbeing-resources External crisis and support services. ourdream is not a substitute for professional help. ourdream is generated by AI. Characters do not have judgement, emotional state, or professional training. If you are in crisis, or if something on or off the platform is putting you or someone else at risk, please contact one of the services below. In an immediate emergency, call your local emergency number (911 in the US, 999 in the UK, 000 in Australia, 112 across the EU). ## How ourdream responds to self-harm and suicide Content that depicts, encourages, or gives instructions for suicide or self-harm is not allowed, including in fiction and roleplay. This is how that rule is enforced. * Every user message and every character reply is screened before delivery for suicidal ideation or self-harm, in any language and including indirect phrasing. * If a user's message is flagged, the character does not reply. The user sees a notice that points them to crisis support services, including a suicide and crisis helpline and the country-by-country list on this page. In some regions the notice is a dialog the user must acknowledge. * If a character's reply is flagged, it is withheld and replaced with a filtered-content notice carrying the same crisis support referral. The user can rewind or ask for a new reply. * ourdream is not a crisis service. Characters are AI and no clinician monitors conversations. If you or someone else is in danger, contact the services on this page directly. ## United States | Service | What for | Contact | | - | - | - | | [988 Suicide & Crisis Lifeline](https://988lifeline.org/) | Suicide, self-harm, mental-health crisis | Call or text 988 | | [Crisis Text Line](https://www.crisistextline.org/) | Any crisis, text-based | Text HOME to 741741 | | [RAINN](https://www.rainn.org/) | Sexual assault | 1-800-656-4673 | | [LGBT National Hotline](https://www.lgbthotline.org/) | LGBTQ+ peer support | 1-888-843-4564 | | [National Domestic Violence Hotline](https://www.thehotline.org/) | Intimate-partner violence | 1-800-799-7233 | ## United Kingdom | Service | What for | Contact | | - | - | - | | [Samaritans](https://www.samaritans.org/) | Suicide, distress, anything on your mind | 116 123 | | [Shout](https://giveusashout.org/) | Any crisis, text-based | Text SHOUT to 85258 | | [Refuge](https://www.refuge.org.uk/) | Domestic abuse | 0808 2000 247 | | [Switchboard LGBT+](https://switchboard.lgbt/) | LGBTQ+ support | 0800 0119 100 | ## Australia | Service | What for | Contact | | - | - | - | | [Lifeline](https://www.lifeline.org.au/) | Suicide, crisis | 13 11 14 | | [Beyond Blue](https://www.beyondblue.org.au/) | Mental-health support | 1300 22 4636 | | [1800RESPECT](https://www.1800respect.org.au/) | Domestic and sexual violence | 1800 737 732 | | [QLife](https://qlife.org.au/) | LGBTQI+ peer support | 1800 184 527 | ## Canada | Service | What for | Contact | | - | - | - | | [9-8-8 Suicide Crisis Helpline](https://988.ca/) | Suicide, self-harm, mental-health crisis | Call or text 988 | | [Hope for Wellness Helpline](https://www.hopeforwellness.ca/) | Culturally grounded support for Indigenous peoples | 1-855-242-3310 | | [ShelterSafe](https://www.sheltersafe.ca/) | Directory of domestic-violence shelters by region | sheltersafe.ca | ## European Union and international fallback | Service | What for | Contact | | - | - | - | | EU 116 123 emotional-support line | Emotional support across most EU member states | 116 123 | | [Befrienders Worldwide](https://befrienders.org/) | Directory of crisis lines in other countries | Use the country lookup on the site | If your country is not listed above, search for your **local crisis or mental-health service**, or use the Befrienders Worldwide directory to find an equivalent line near you. ## A note on this list This list is informational. ourdream is not affiliated with any of the services above and does not receive any data about your contact with them. We provide the list because the platform generates intimate and sometimes intense content, and we'd rather you have these numbers in front of you than not.