> ## Documentation Index
> Fetch the complete documentation index at: https://safety.ourdream.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Appeals

> What to do if your character was rejected, your content was removed, or your account was actioned.

Moderators are human and apply judgement. The Appeals process is how
to raise a decision you believe was wrong, so a different reviewer can
take a fresh look.

## When to appeal

Appeals are appropriate when one of the following has happened:

* A character submission was **rejected** and you believe the rejection
  reason doesn't apply.
* An approved character or piece of content was **removed** and you
  believe the removal was incorrect.
* Your account was **suspended** or **terminated** and you believe the
  action was incorrect.

Appeals are *not* the right path for:

* Disagreement with a documented policy (use [Contact](/contact) to
  comment on policy).
* Edits to the policy itself.
* Re-submitting the same content with no changes; improve the
  submission and resubmit normally.

## How to appeal

### Rejected character

The formal channel is email to **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. This is the
record of record for appeals and is the right path if you want a
written outcome you can reference later. Include:

* The character name or share link
* The exact rejection reason you received
* Your specific objection

For most cases, the **Queue team bot** on the ourdream Discord is
faster and handles same-day. Either route reaches the same
moderation team and produces the same review. Read the rejection
notice first — most rejections include a specific reason that maps
to a category on [Prohibited content](/policies/prohibited-content)
or [Why was my character rejected?](/moderation/why-rejected).

### Removed content (after approval)

For content that was approved and later removed, follow the same
Discord flow with the additional context of when it was originally
approved. We track approval history; that informs the review.

### Account suspension or termination

For account level actions, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with:

* Your account email or username
* The notice you received
* Your specific objection

Account-action appeals are reviewed by the trust team, not by the
front-line moderation rota.

## What we'll review

The reviewer for an appeal is **not** the moderator who made the
original decision. They look at the submission with fresh eyes and the
specific objection in mind.

Outcomes are one of:

* Original decision upheld, with a clearer explanation of the policy
  basis.
* Original decision reversed; content reinstated or account restored.
* Modified outcome; for example, the content can be republished after
  specific edits.

We aim to resolve content-decision appeals **typically within 10
business days** of receipt. Complex cases (account terminations,
IP/likeness disputes, anything requiring legal input) may take
longer, and we will tell you so in writing.

## If you believe a moderator treated you unfairly

If the issue isn't a single decision but a pattern (a moderator you
think is acting in bad faith, retaliation, harassment, or anything
that warrants trust-team review rather than re-review of the
submission), email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** directly. This inbox is read
by the trust team and is the right channel for whistleblowing-style
escalations.

Beyond that, you have whatever recourse your local jurisdiction provides.