> ## Documentation Index
> Fetch the complete documentation index at: https://safety.ourdream.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Report a problem

> How to flag content or safety concerns.

If you've found something on ourdream that violates our policies or
that you think the trust team should see, the fastest path is below.

## In-product reporting

The simplest path. Public characters, images, videos, and scenarios
each have a **Report** option in their menu. The flow asks you to:

1. Pick a category: **Potential Underage Content**, **Potential
   Deepfake Content**, **Other Prohibited Content**, **Incorrect
   Prohibited Content Flag**, **Inaccurate Generation**, or **Other**.
2. Add an optional brief description.
3. Submit.

In-product reports are queued for review promptly. Reports in the
**Potential Underage Content** category are prioritised above
everything else.

## Email reporting

**You do not need an ourdream account to report.** Anyone — a
non-user, a parent, a rights-holder, a researcher, a regulator — can
send a notice to **[trust@ourdream.ai](mailto:trust@ourdream.ai)** and it will be processed
under the same flow.

If the in-product flow isn't suitable (for example, you don't have an
account, or you're reporting a process issue rather than specific
content), email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with:

* A description of what you're reporting
* A link to the content (if applicable)
* Your relationship to the content (creator, depicted person, rights
  holder, concerned third party)
* Your preferred contact method for follow-up

## What happens next

Reports are reviewed by a moderator. If the content violates policy it
is removed; if not, the report is closed.

For underage content and other highest-severity reports the trust team
is notified directly and the content is removed pending investigation.

## Specific report types

### Reporting suspected minor users

If you believe a user is under 18, email **[trust@ourdream.ai](mailto:trust@ourdream.ai)** with as
much detail as you can include. We treat these reports as high-severity
and act quickly.

### Reporting your own likeness

If a character on ourdream is depicting you (or a person you represent)
without consent, see the
[likeness report flow](/policies/intellectual-property#real-person-likeness-reports).
You don't need a legal filing. A clear identification is enough.

### DMCA / copyright

See [Intellectual property → Reporting an infringement](/policies/intellectual-property#reporting-an-infringement)
for the formal DMCA channel and equivalent UK/EU process.

### Reporting a moderator decision

Disagreement with a moderator decision is an [appeal](/moderation/appeals),
not a report. The appeals process is separate.

### Reporting a security issue

For security issues (vulnerabilities, account compromise, data
exposure), email **[trust@ourdream.ai](mailto:trust@ourdream.ai)**. Please do not disclose publicly
before we have had a chance to investigate and remediate.

## Reporting to a regulator

You can also report content directly to the regulator in your
jurisdiction. We do not need to be in the loop for this, and your
report will be handled independently of any ourdream account action.

* **Australia**: [eSafety Commissioner](https://www.esafety.gov.au/report)
  for online abuse, image-based abuse, and illegal or restricted
  content; [ACCCE](https://www.accce.gov.au/) for child sexual
  exploitation.
* **Canada**: [Cybertip.ca](https://www.cybertip.ca/) (operated by
  the Canadian Centre for Child Protection) for online child sexual
  abuse and exploitation.
* **United Kingdom**: [Internet Watch Foundation](https://report.iwf.org.uk/)
  for child sexual abuse material;
  [Ofcom](https://www.ofcom.org.uk/online-safety/) for systemic
  concerns about how a platform is meeting its Online Safety Act
  duties.
* **United States**: [NCMEC CyberTipline](https://report.cybertip.org/)
  for child sexual exploitation material.
* **European Union**: your member-state Digital Services Coordinator
  (DSC), as listed by the
  [European Commission](https://digital-strategy.ec.europa.eu/en/policies/dsa-cooperation).
* **Elsewhere**: contact your local online-safety or communications
  regulator. The bodies above cover the jurisdictions where most of
  our users are based, but the right to report to your own national
  regulator applies regardless of whether it appears in this list.

## What you can expect from us

Every report we can act on is reviewed. We do not share who reported
what with the reported user. Reporting in good faith does not put your
account at risk, even if the report turns out to be unsubstantiated.

## What we ask of you

Be specific. The more concrete the description, the faster we can act.

Don't file false reports. Repeated false reports are themselves a
policy violation.