How to reach the right team for trust, legal, press, security, or law enforcement matters.
If you need to reach us, this page is the right place to start.
Different inquiries route to different teams, so using the right
channel gets you a faster response and keeps the highest-priority
queues clear for the people who need them.
Our Compliance Officer is the individual accountable to senior
management for compliance with the UK Online Safety Act and
equivalent online-safety regimes — including the illegal-content
safety duties and the reporting and complaints duties.
Correspondence for the role can be sent to trust@ourdream.ai.
For specific content or behaviour on the platform, use the in-product
Report action wherever possible. See
How to report for the full flow.For reports that don’t fit the in-product flow, email
trust@ourdream.ai.
For questions about specific policies, edge cases, or general feedback
on how moderation is working, email trust@ourdream.ai.We read these. Substantive policy feedback often shapes how we update
the rules.
ourdream responds to lawful requests from law enforcement through the
valid legal process appropriate to the jurisdiction (subpoena, court
order, search warrant, MLAT request, or equivalent).Open the law enforcement data request formThe form collects the requesting authority, the legal process and case
reference, the scope of records sought, and lets you attach the
underlying legal document. Everything is routed to our trust & safety
team.If you cannot use the form — for example the document is too large to
upload — email trust@ourdream.ai with the same details.In genuine emergencies (imminent risk to life), use the emergency
option on the form, or note the urgency in the subject line of an email
to trust@ourdream.ai, and we will expedite handling.
For vulnerabilities, account compromise, data exposure, or other
security issues, email trust@ourdream.ai. Please do not disclose
publicly before we have had a chance to investigate and remediate.
This site is for trust and policy inquiries. For account level help
(billing, password resets, product bugs) use the in-product help flow
or email support@ourdream.ai.
