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If you need to reach us, this page is the right place to start. Different inquiries route to different teams, so using the right channel gets you a faster response and keeps the highest-priority queues clear for the people who need them.

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Reporting content or users

For specific content or behaviour on the platform, use the in-product Report action wherever possible. See How to report for the full flow. For reports that don’t fit the in-product flow, email trust@ourdream.ai.

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Trust & policy questions

For questions about specific policies, edge cases, or general feedback on how moderation is working, email trust@ourdream.ai. We read these. Substantive policy feedback often shapes how we update the rules. For DMCA notices, copyright takedowns, EU DSA / UK OSA notices, and real-person-likeness reports, email trust@ourdream.ai. The notice format is documented in Intellectual property → Reporting an infringement.

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Law enforcement requests

ourdream responds to lawful requests from law enforcement through the valid legal process appropriate to the jurisdiction (subpoena, court order, search warrant, MLAT request, or equivalent). Send requests to trust@ourdream.ai. In genuine emergencies (imminent risk to life), note the urgency in the subject line and we will expedite handling.

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Press inquiries

For press, including comments on policy or specific incidents, email trust@ourdream.ai.

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Security disclosures

For vulnerabilities, account compromise, data exposure, or other security issues, email trust@ourdream.ai. Please do not disclose publicly before we have had a chance to investigate and remediate.

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Account, billing, and product support

This site is for trust and policy inquiries. For account level help (billing, password resets, product bugs) use the in-product help flow or email support@ourdream.ai.

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Postal address

ourdream, Inc. 1111B South Governors Avenue, Ste 28684 Dover, DE 19904 USA

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Response times

We respond to:
  • High-severity reports (minors, CSAM, real-world threats): immediately.
  • DMCA and similar legal notices: expeditiously, as required by law.
  • Trust and policy questions: within a few business days.
  • Press and general inquiries: within a few business days.
Last modified on May 18, 2026