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Moderators are human and apply judgement. The Appeals process is how to raise a decision you believe was wrong, so a different reviewer can take a fresh look.

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When to appeal

Appeals are appropriate when one of the following has happened:
  • A character submission was rejected and you believe the rejection reason doesn’t apply.
  • An approved character or piece of content was removed and you believe the removal was incorrect.
  • Your account was suspended or terminated and you believe the action was incorrect.
Appeals are not the right path for:
  • Disagreement with a documented policy (use Contact to comment on policy).
  • Edits to the policy itself.
  • Re-submitting the same content with no changes; improve the submission and resubmit normally.

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How to appeal

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Rejected character

The fastest path is the Queue team bot on the ourdream Discord. It routes your case directly to the moderation team and handles most appeals same-day.
  1. Read the rejection notice carefully. Most rejections include a specific reason that maps to a category on Prohibited content or Why was my character rejected?.
  2. Open the Queue team bot thread in Discord and include:
    • The character name or share link
    • The exact rejection reason you received
    • Your specific objection
If you don’t have Discord, you can also email trust@ourdream.ai for the same outcome, but the Discord bot is the faster path.

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Removed content (after approval)

For content that was approved and later removed, follow the same Discord flow with the additional context of when it was originally approved. We track approval history; that informs the review.

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Account suspension or termination

For account level actions, email trust@ourdream.ai with:
  • Your account email or username
  • The notice you received
  • Your specific objection
Account-action appeals are reviewed by the trust team, not by the front-line moderation rota.

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What we’ll review

The reviewer for an appeal is not the moderator who made the original decision. They look at the submission with fresh eyes and the specific objection in mind. Outcomes are one of:
  • Original decision upheld, with a clearer explanation of the policy basis.
  • Original decision reversed; content reinstated or account restored.
  • Modified outcome; for example, the content can be republished after specific edits.
We resolve appeals as quickly as the case allows.

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If you believe a moderator treated you unfairly

If the issue isn’t a single decision but a pattern (a moderator you think is acting in bad faith, retaliation, harassment, or anything that warrants trust-team review rather than re-review of the submission), email trust@ourdream.ai directly. This inbox is read by the trust team and is the right channel for whistleblowing-style escalations. Beyond that, you have whatever recourse your local jurisdiction provides.
Last modified on May 18, 2026