Moderators are human and apply judgement. The Appeals process is how
to raise a decision you believe was wrong, so a different reviewer can
take a fresh look.
When to appeal
Appeals are appropriate when one of the following has happened:
- A character submission was rejected and you believe the rejection
reason doesn’t apply.
- An approved character or piece of content was removed and you
believe the removal was incorrect.
- Your account was suspended or terminated and you believe the
action was incorrect.
Appeals are not the right path for:
- Disagreement with a documented policy (use Contact to
comment on policy).
- Edits to the policy itself.
- Re-submitting the same content with no changes; improve the
submission and resubmit normally.
How to appeal
Rejected character
The formal channel is email to trust@ourdream.ai. This is the
record of record for appeals and is the right path if you want a
written outcome you can reference later. Include:
- The character name or share link
- The exact rejection reason you received
- Your specific objection
For most cases, the Queue team bot on the ourdream Discord is
faster and handles same-day. Either route reaches the same
moderation team and produces the same review. Read the rejection
notice first — most rejections include a specific reason that maps
to a category on Prohibited content
or Why was my character rejected?.
Removed content (after approval)
For content that was approved and later removed, follow the same
Discord flow with the additional context of when it was originally
approved. We track approval history; that informs the review.
Account suspension or termination
For account level actions, email trust@ourdream.ai with:
- Your account email or username
- The notice you received
- Your specific objection
Account-action appeals are reviewed by the trust team, not by the
front-line moderation rota.
What we’ll review
The reviewer for an appeal is not the moderator who made the
original decision. They look at the submission with fresh eyes and the
specific objection in mind.
Outcomes are one of:
- Original decision upheld, with a clearer explanation of the policy
basis.
- Original decision reversed; content reinstated or account restored.
- Modified outcome; for example, the content can be republished after
specific edits.
We aim to resolve content-decision appeals typically within 10
business days of receipt. Complex cases (account terminations,
IP/likeness disputes, anything requiring legal input) may take
longer, and we will tell you so in writing.
If you believe a moderator treated you unfairly
If the issue isn’t a single decision but a pattern (a moderator you
think is acting in bad faith, retaliation, harassment, or anything
that warrants trust-team review rather than re-review of the
submission), email trust@ourdream.ai directly. This inbox is read
by the trust team and is the right channel for whistleblowing-style
escalations.
Beyond that, you have whatever recourse your local jurisdiction provides. Last modified on June 9, 2026
