Report a problem

If you’ve found something on ourdream that violates our policies or that you think the trust team should see, the fastest path is below.

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In-product reporting

The simplest path. Public characters, images, videos, and scenarios each have a Report option in their menu. The flow asks you to:

1. Pick a category: Potential Underage Content, Potential Deepfake Content, Other Prohibited Content, Incorrect Prohibited Content Flag, Inaccurate Generation, or Other.
2. Add an optional brief description.
3. Submit.

In-product reports are queued for review promptly. Reports in the Potential Underage Content category are prioritised above everything else.

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Email reporting

You do not need an ourdream account to report. Anyone — a non-user, a parent, a rights-holder, a researcher, a regulator — can send a notice to trust@ourdream.ai and it will be processed under the same flow. If the in-product flow isn’t suitable (for example, you don’t have an account, or you’re reporting a process issue rather than specific content), email trust@ourdream.ai with:

• A description of what you’re reporting
• A link to the content (if applicable)
• Your relationship to the content (creator, depicted person, rights holder, concerned third party)
• Your preferred contact method for follow-up

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What happens next

Reports are reviewed by a moderator. If the content violates policy it is removed; if not, the report is closed. For underage content and other highest-severity reports the trust team is notified directly and the content is removed pending investigation.

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Specific report types

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Reporting suspected minor users

If you believe a user is under 18, email trust@ourdream.ai with as much detail as you can include. We treat these reports as high-severity and act quickly.

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Reporting your own likeness

If a character on ourdream is depicting you (or a person you represent) without consent, see the likeness report flow. You don’t need a legal filing. A clear identification is enough.

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DMCA / copyright

See Intellectual property → Reporting an infringement for the formal DMCA channel and equivalent UK/EU process.

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Reporting a moderator decision

Disagreement with a moderator decision is an appeal, not a report. The appeals process is separate.

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Reporting a security issue

For security issues (vulnerabilities, account compromise, data exposure), email trust@ourdream.ai. Please do not disclose publicly before we have had a chance to investigate and remediate.

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Reporting to a regulator

You can also report content directly to the regulator in your jurisdiction. We do not need to be in the loop for this, and your report will be handled independently of any ourdream account action.

• Australia: eSafety Commissioner for online abuse, image-based abuse, and illegal or restricted content; ACCCE for child sexual exploitation.
• Canada: Cybertip.ca (operated by the Canadian Centre for Child Protection) for online child sexual abuse and exploitation.
• United Kingdom: Internet Watch Foundation for child sexual abuse material; Ofcom for systemic concerns about how a platform is meeting its Online Safety Act duties.
• United States: NCMEC CyberTipline for child sexual exploitation material.
• European Union: your member-state Digital Services Coordinator (DSC), as listed by the European Commission.
• Elsewhere: contact your local online-safety or communications regulator. The bodies above cover the jurisdictions where most of our users are based, but the right to report to your own national regulator applies regardless of whether it appears in this list.

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What you can expect from us

Every report we can act on is reviewed. We do not share who reported what with the reported user. Reporting in good faith does not put your account at risk, even if the report turns out to be unsubstantiated.

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What we ask of you

Be specific. The more concrete the description, the faster we can act. Don’t file false reports. Repeated false reports are themselves a policy violation.