Documentation Index
Fetch the complete documentation index at: https://safety.ourdream.ai/llms.txt
Use this file to discover all available pages before exploring further.
If you’ve found something on ourdream that violates our policies or
that you think the trust team should see, the fastest path is below.
In-product reporting
The simplest path. Public characters, images, videos, and scenarios
each have a Report option in their menu. The flow asks you to:
- Pick a category: Underage Content, Deepfake Content,
Other Prohibited Content, Incorrect Prohibited Content Flag,
Inaccurate Generation, or Other.
- Add an optional brief description.
- Submit.
In-product reports are queued for review promptly. Reports in the
Underage Content category are prioritised above everything else.
Email reporting
If the in-product flow isn’t suitable (for example, you don’t have an
account, or you’re reporting a process issue rather than specific
content), email trust@ourdream.ai with:
- A description of what you’re reporting
- A link to the content (if applicable)
- Your relationship to the content (creator, depicted person, rights
holder, concerned third party)
- Your preferred contact method for follow-up
What happens next
Reports are reviewed by a moderator. If the content violates policy it
is removed; if not, the report is closed.
For underage content and other highest-severity reports the trust team
is notified directly and the content is removed pending investigation.
Specific report types
Reporting suspected minor users
If you believe a user is under 18, email trust@ourdream.ai with as
much detail as you can include. We treat these reports as high-severity
and act quickly.
Reporting your own likeness
If a character on ourdream is depicting you (or a person you represent)
without consent, see the
likeness report flow.
You don’t need a legal filing. A clear identification is enough.
DMCA / copyright
See Intellectual property → Reporting an infringement
for the formal DMCA channel and equivalent UK/EU process.
Reporting a moderator decision
Disagreement with a moderator decision is an appeal,
not a report. The appeals process is separate.
Reporting a security issue
For security issues (vulnerabilities, account compromise, data
exposure), email trust@ourdream.ai. Please do not disclose publicly
before we have had a chance to investigate and remediate.
What you can expect from us
Every report we can act on is reviewed. We do not share who reported
what with the reported user. Reporting in good faith does not put your
account at risk, even if the report turns out to be unsubstantiated.
What we ask of you
Be specific. The more concrete the description, the faster we can act.
Don’t file false reports. Repeated false reports are themselves a
policy violation.
